Privacy Policy

1. Who We Are

NEOTIQA ("we", "our", or "us") is the controller of personal data collected through this website.

• Email: hello@neotiqa.com
• Phone: +44 20 8191 3412
• Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you may have.

2. Information We Collect

Information You Provide

When you submit our contact form or contact us directly, we may collect:

• Full name
• Company name
• Email address
• Phone number (if provided)
• Any other information you choose to share with us

Technical and Usage Information

Like most websites, we and our infrastructure providers may process limited technical data such as:

• IP address and approximate location
• Browser, device, and operating system details
• Referrer/URL, pages visited, and timestamps
• Server and error logs

Preference Storage

We store your theme preference (light/dark) in your browser using local storage.

3. How and Why We Use Personal Data

We use personal data for the following purposes:

• To respond to your enquiry and discuss services you request
• To operate, secure, and maintain our website
• To troubleshoot incidents and prevent misuse
• To comply with legal, regulatory, and tax obligations
• To send relevant business communications where lawful

Our lawful bases (where applicable) are:

• Steps prior to entering a contract (Article 6(1)(b) UK GDPR)
• Legitimate interests (Article 6(1)(f) UK GDPR)
• Legal obligations (Article 6(1)(c) UK GDPR)
• Consent for specific activities, where required (Article 6(1)(a) UK GDPR)

4. Who We Share Data With

We do not sell your personal information. We may share data only when necessary with:

• Hosting and infrastructure providers
• Email/communication service providers used to receive form submissions
• Professional advisers (legal, accounting, compliance)
• Regulators, courts, or law enforcement where required by law

5. International Transfers

Some service providers we use may process personal data outside your country. Where required, we implement appropriate safeguards for international transfers.

6. Data Retention

We keep personal data only as long as necessary for the purposes described in this policy, including:

• Contact enquiries: generally up to 24 months after last meaningful contact
• Technical/security logs: generally up to 12 months
• Longer periods where needed for legal claims or legal obligations

7. Cookies and Local Storage

We currently use limited client-side storage for site functionality (for example, your dark/light theme preference). We do not currently use advertising cookies on this website.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access a copy of your personal data
• Correct inaccurate personal data
• Request deletion of personal data
• Restrict or object to certain processing
• Request portability of data you provided to us
• Withdraw consent (where processing is based on consent)
• Object to direct marketing at any time

California residents may also have rights under the CCPA/CPRA, including rights to know, delete, and correct personal information, and to opt out of sale/sharing where applicable. We do not sell personal information.

9. Security

We use reasonable technical and organisational safeguards to protect personal data. However, no internet transmission or storage system is completely secure.

10. Third-Party Links and External Resources

Our website may contain links to third-party websites and may load external resources (for example, CDN/font providers). Your interaction with those services is governed by their own privacy policies.

11. Children's Privacy

Our services are aimed at business users and are not directed to children. We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

13. Contact Us and Complaints

To exercise your rights or ask a privacy question, contact us:

• By email: hello@neotiqa.com
• By phone: +44 20 8191 3412
• By post: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
• Through our contact form on the website

If you are in the UK and are not satisfied with our response, you can complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint.